Privacy Policy
Family Care is operated by Sean McCollum. This policy explains how we handle information when you use our family care coordination website and related Family Care app features. Contact srmccollum@gmail.com with privacy questions.
People with access to your circle can see information according to their roles and the app’s sharing controls. Add information about someone else only with their permission or other appropriate authority. Choose carefully what you share.
Information we collect
- Accounts and invitations: name, email address, authentication credentials, family circle membership, roles, invitation details, and invitation codes. Authentication is handled through Supabase.
- Family care information: the names and preferences you provide, support needs, tasks, daily routines and completions, appointments and locations, family updates, helper assignments, and emergency contact names, relationships, and phone numbers. Free-text entries may include health-related or other sensitive information if you enter it.
- Billing: billing email, family circle identifier, Stripe customer and subscription identifiers, subscription status, renewal or access dates, and cancellation status. Card details are entered directly on Stripe-hosted pages; Family Care’s app database does not store full card numbers or card security codes.
- Support and feedback: information you choose to send through our feedback form or email, including any screenshots or descriptions you provide.
- Technical information: our hosting, authentication, database, and payment providers may process IP addresses, browser/device details, request times, and diagnostic or security logs to deliver and protect the service.
How we use information
We use information to create and authenticate accounts, connect invited family members, display and synchronize family plans across devices, apply access permissions, provide trials and subscription access, process billing through Stripe, respond to requests, troubleshoot problems, and prevent misuse.
The current app does not include advertising trackers or use care-plan content for targeted advertising. We do not sell your family care information.
Who receives information and how it is shared
- Your family circle: information is sent through authenticated app requests and displayed to authorized members according to their roles and participation settings. Members can copy or share what they see outside the app; removing access cannot retrieve copies they already made. Sharing an invitation through your device’s share tools sends its message to the app or recipient you select.
- Supabase: provides account authentication, the shared database, and server functions. Data is transmitted to its services over HTTPS. See Supabase’s privacy policy.
- Stripe: processes checkout and subscription management. We send billing email, a circle identifier, and subscription/transaction information through server requests, and receive signed payment-status notifications. We do not send task descriptions, care preferences, or family update content as part of this billing integration. Stripe also collects payment, device, and fraud-prevention information directly. See Stripe’s privacy policy.
- Hosting and distribution providers: the web app and feedback site are hosted through OpenAI’s Sites service with supporting Cloudflare infrastructure. Hosting providers process requests and operational information needed to serve those sites; feedback submissions are stored through the feedback site. Apple, Google, or Expo may process installation, diagnostic, or notification-related information when you use a mobile distribution or app feature.
- Support and administration: the operator and people authorized to maintain the service may access information when needed to provide support, investigate problems, or operate the service. We may also disclose information when required by applicable law or when reasonably necessary to protect people or the service.
Device storage and reminders
The web app uses browser local storage for sign-in sessions, saved app state (which can include family care information), setup drafts, and preferences. The mobile app also keeps local app data. Our providers may use cookies or similar technologies for essential authentication, security, and payments. Clearing browser storage removes local copies and preferences, but does not delete information stored in your shared online circle.
When enabled in the mobile app, reminders are scheduled on the device and may appear on its lock screen. The web version currently does not schedule those phone reminders. You can change notification permissions through your device settings.
Security
We use HTTPS connections, authenticated accounts, database access policies, and role checks to limit access. Billing secrets stay in server settings, and Stripe webhook signatures are verified before payment notifications are accepted. Supabase describes encryption for its hosted data at rest and in transit. Browser/device copies depend on your device’s protection and are not end-to-end encrypted by Family Care. No service can guarantee complete security. Use a private device, protect your password, and sign out on shared devices.
Family Care is a family coordination tool, not a medical provider or emergency service. This policy does not represent a HIPAA certification or a promise that the service is suitable for regulated medical recordkeeping.
Retention, access, and deletion
Information is retained while needed to provide your account and shared circle, resolve support issues, maintain security, or meet applicable obligations. Ending a Plus trial or subscription does not automatically delete your care plan. Removing a member does not automatically delete that person’s account or all records they contributed to a shared circle.
You can edit or remove information where your role permits. To request a copy, correction, or deletion of your account or personal information, email srmccollum@gmail.com from your account email. Do not send passwords or card details. We may verify your identity and clarify the request. Some shared records, security logs, or billing records may need to be retained for other members or applicable obligations; we will explain relevant limits. Deletion from active systems may not immediately remove copies in provider backups or copies held by other circle members.
Other privacy choices
Depending on where you live, you may have additional rights concerning access, correction, deletion, or copies of your information. Contact us to make a request or raise a concern. Our providers may process data in the United States and other countries; privacy protections may differ from those in your location.
Family Care is intended for adults coordinating family care and is not directed to children under 13. If you believe a child under 13 provided information directly, contact us so we can investigate and address it.
Policy updates
We will post changes on this page and update the date above. If changes materially affect how we handle your information, we will provide additional notice as appropriate.